Frequently Asked Questions (FAQ)

How will I receive my license after purchase?

Your license is sent by email after
payment confirmation. You will receive the activation key, the download link, and the installation instructions.

How Long Will It Take to Receive My Order?

The license is sent immediately after purchase.

Are Your Licenses Official and Legal?

Yes. All our licenses are authentic,
official, and comply with legal requirements. We work exclusively
with authorized partners.

How Long Is My License Valid For?

It depends on the product purchased. Some licenses are lifetime (perpetual), while others are valid for 1 year (subscription). This information is indicated on each product page.

Are Licenses Activated Online or By Phone?

All our licenses are activated directly
online via the official Microsoft servers.

Why Are Your Prices So Advantageous?

We work with official partners and distributors who allow us to offer licenses from surplus stock, unused licenses, or discounted distribution programs. This enables us to provide you with very competitive prices while ensuring authentic, legal, and verifiable licenses.

What Should I Do If I Encounter a Problem During Installation?

Our customer support is available 7 days a week. Contact us at hello@licence24.ch or via chat for quick assistance.

Would You Like After-Sales Service?

Yes, we offer responsive after-sales service to support you after purchase and in case of technical difficulties.

Do You Offer a Warranty?

Yes, all our licenses are guaranteed active and functional. In case of any problem, we intervene immediately.

Can I Get a Refund?

In accordance with the regulations applicable to digital products, delivered licenses are non-refundable. However, if your activation key encounters a functionality issue, an exchange or technical support will be offered
as a priority. A refund remains possible if the issue cannot be resolved.

  • Authentic Licenses

    All our licenses are 100% official and come exclusively from authorized resellers.

  • Digital delivery

    License delivered by email immediately after purchase confirmation.

  • 24/7 Assistance

    Free technical support by email and chat.

  • Secure Payment

    All transactions are protected by SSL encryption for a safe purchase.