Delivery and Returns
1. Terms and delivery times for digital licenses
Licence24.ch exclusively offers digital products — no shipping fees apply. Licenses are delivered directly by email. It is essential to provide a valid email address when ordering or via your customer area.
In most cases, the license is delivered automatically after payment validation, 24/7. For certain specific products, the delivery time can be up to 24 hours. This time frame is always specified on each product page.
2. Return policy and right of withdrawal
Applicable legal framework in Switzerland
In accordance with Swiss law applicable to digital content, and notably the provisions of the Swiss Code of Obligations (CO) and the Federal Consumer Protection Act, the right of withdrawal does not apply to digital products whose execution has already begun with the explicit consent of the consumer.
By placing an order on Licence24.ch and accepting the immediate delivery of your license key, you expressly agree that the contract execution begins without delay. The delivery of the activation key constitutes contract execution.
However, we intervene in the following situations:
Cancellation before delivery If you wish to cancel your order before the key is sent, contact us immediately at hello@licence24.ch. A full refund will be issued if the key has not yet been transmitted.
Technical difficulty during installation If you encounter a problem during the installation or configuration of your software, contact our support within 24 hours of receipt by providing a screenshot of the error encountered. We commit to offering you:
- 🔁 A key exchange
- 💬 Personalized technical support
No solution found If no satisfactory solution can be provided after verification, a full refund will be issued in accordance with our General Terms and Conditions of Sale.
⚠️ Important: Licenses that have already been delivered, activated, or are functional cannot be returned or refunded, in accordance with the legal provisions applicable to digital content in Switzerland.
📧 For any questions, contact us at hello@licence24.ch or via the online chat.
